Strategic Plan & Reports
EPL's Strategic Plan is the five-year blueprint to help us be the best place in Edmonton to learn, create, be and work. Our accompanying Business Plan provides the roadmap for how we will accomplish the ambitious goals in our Strategic Plan.
Strategic and Business Plans
In 2017, EPL’s Board of Trustees and Executive Team charted our aspiration to be the best place in Edmonton to learn, create, be and work with the input of representative staff from across the organization. Our 2019-2023 Strategic Plan - PDF is the five-year blueprint to help us accomplish this, and our accompanying Business Plan provides the roadmap.
Over the past five years, EPL had made many significant achievements as we worked together to transform communities, evolve our digital environment, act as a catalyst for learning, discovery and creating, and transition the way we do business.
Our Strategic Plan Report Card - PDF highlights a selection of key accomplishments as well as opportunities we are still working on that will help shape the future of our Library.
Key Performance Indicators
- 2020 Key Performance Indicators - PDF
- 2019 Key Performance Indicators - PDF
- 2018 Key Performance Indicators - PDF
- 2017 Key Performance Indicators - PDF
- 2016 Key Performance Indicators - PDF
- 2015 Key Performance Indicators - PDF
In 2017-2018, our Customer Experience (CX) Intern Librarians conducted research and consultation around customer experience at EPL. The reports illustrate EPL's customer experience through the eyes of the customer, as well as the value of Customer Journey Mapping and Service Blueprinting as methods to evaluate, analyze and improve library service. The combination of both of these methods allowed the incorporation of customer and staff perspectives in order to identify problematic touch points and areas for potential improvement.