Empowering Edmontonians Together

As the heartbeat of our community, we take pride in delivering unparalleled services that enhance the quality of life for Edmontonians from all walks of life, fostering strong and resilient communities.

Discover the future with EPL's 2024-2026 Strategic Plan!

With 2024 upon us, we want to take a moment to reflect on the invaluable contributions of our supporters, donors and partners in shaping EPL's future. Last year's remarkable achievements were made possible by the incredible support of City Council, our partners and the advocacy of our customers. We look forward to continuing our work together, inspiring more possibilities in this great learning city.

Experience the best moments from 2023 as told by our staff and customers - and be sure to share your own story!

Our 2024-2026 Strategic Goals and Business Plan

We have launched our 2024-2026 Strategic Goals and Business Plan! This is our roadmap for the next three years and is focused on giving every Edmontonian the opportunities to access the tools, ideas and resources needed to fully participate, contribute and thrive in our rapidly changing world.

Discover how we plan to ignite curiosity and connect communities.

Guided by our Community-Led Service Philosophy, EPL has a rich history of innovation. We actively seek and incorporate feedback to adapt and introduce new services, ensuring that we meet the ever-evolving needs of our diverse community. Rooted in the community, we connect on a personal level to understand people's needs and break down barriers to accessing our library programs. Our services are a reflection of the needs and desires of Edmontonians, reinforcing EPL as the heart of our vibrant community and the best place to learn, explore and experience.

Annual Reports

The EPL 2023 Annual Report is here, and it's all about Expanding Horizons!

Explore a year of stories showcasing how EPL empowered our community to reach new heights. Dive into innovative programs, inspiring initiatives, and the incredible impact your library has had. Discover how EPL breaks down barriers and unlocks a world of knowledge, exploration, and personal growth for all. Read the report online today and see how EPL is expanding horizons for you!

KPIs & Community Reports

Intern Librarian Reports

In 2017-2018, our Customer Experience (CX) Intern Librarians conducted research and consultation around customer experience at EPL. The reports illustrate EPL's customer experience through the eyes of the customer, as well as the value of Customer Journey Mapping and Service Blueprinting as methods to evaluate, analyze and improve library service. The combination of both of these methods allowed the incorporation of customer and staff perspectives in order to identify problematic touch points and areas for potential improvement.

Partner Reports

OVERDUE: The Case for Canada’s Public Libraries

OVERDUE is the outcome of three years of engagement with Canada’s urban public libraries through one of the most extraordinary periods in human history – the COVID-19 pandemic.

Released by Canadian Urban Institute (CUI) and Canadian Urban Libraries Council / Conseil des Bibliothèques Urbaines du Canada (CULC/CBUC), the report details the significance of public libraries for Canada’s post-pandemic recovery, competitiveness, and resilience and calls for renewed and diversified investment.

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