Strategic Plan & Reports

EPL's Strategic Plan is the five-year blueprint to help us be the best place in Edmonton to learn, create, be and work. Our accompanying Business Plan provides the roadmap for how we will accomplish the ambitious goals in our Strategic Plan.

Our Plans

Strategic Plan

We invite you to take a look at EPL's 2019-2023 Strategic Plan - PDF.

Over the past five years, EPL had made many significant achievements as we worked together to transform communities, evolve our digital environment, act as a catalyst for learning, discovery and creating, and transition the way we do business.

Our Strategic Plan Report Card - PDF highlights a selection of key accomplishments as well as opportunities we are still working on.

Business Plan

In 2017, EPL’s Board of Trustees and Executive Team charted our aspiration to be the best place in Edmonton to learn, create, be and work with the input of representative staff from across the organization. Our 2019-2023 Strategic Plan is the five-year blueprint to help us accomplish this, and our accompanying 2019-2021 Business Plan - PDF provides the roadmap.

KPIs & Community Reports

Intern Librarian Reports


In 2017-2018, our Customer Experience (CX) Intern Librarians conducted research and consultation around customer experience at EPL. The reports illustrate EPL's customer experience through the eyes of the customer, as well as the value of Customer Journey Mapping and Service Blueprinting as methods to evaluate, analyze and improve library service. The combination of both of these methods allowed the incorporation of customer and staff perspectives in order to identify problematic touch points and areas for potential improvement.

Browse News & Publications

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