Borrowing Guide
Taking something out? Here are the ins and outs of placing holds, borrowing physical and digital content, and paying fees for lost or damaged items.
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Place a Hold
Did you know that you can request up to 50 physical and 30 digital holds?
Just log in to your account, search for the item you want and click "Place a Hold." You'll be notified by email or phone when your items are ready for pick-up. You have 7 days to pick up your hold(s).
EPL subscribes to a number of Online Resources, some of which have their own borrowing limits and loan periods.
Digital Content
Fiero Code
Effective June 11, 2020, EPL’s Board of Trustees passed a motion to discontinue late fees for library materials. Eliminating late fees will permanently reduce barriers to accessing our resources and services. All existing late fees are forgiven.
However, if a library item is past 8 days overdue, customers will be notified via mail/email. If a non-Hits-to-Go item has not been returned after 21 days, or, if a Hits-to-Go item has not been returned after 14 days, you will be charged a replacement fee for the lost or damaged item.
If you have 40 items or more checked out or 10 items overdue (longer than 3 weeks for most items except Hits-to-Go), you will not be able to borrow any more items, place holds, or access eBooks, eAudiobooks or any other digital content.
Customers who are able to pay their late fees are encouraged to pay it forward and make a donation to the Library at epl.ca/give. Funding for EPL builds foundations for early literacy, increases digital literacy, provides services for newcomers and job seekers and so much more.
FAQs
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It is an automated process that renews eligible physical items that are checked out to customers in good standing three days before their due date.
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You can borrow the following items up to three weeks: Books, magazines, CDs, DVDs, Blu-rays, video games and interlibrary loans.
You can borrow Hits-to-Go items for one week.
Please return items on time so we can share them with others.
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Renewing is easy:
- Online– Log in at EPL.ca and renew your materials in “My account” under “My EPL.”
- By phone– Grab a pen, paper, your borrowed materials, and call 496.7047 and follow the instructions.
- At a branch– Use one of the public catalogue terminals or speak to a staff member.
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The same principles that apply to manual renewals are what will make an item eligible for an auto-renewal. Items are eligible for up to two renewals, if there are no holds, the item is not a Hits-to-Go, a magazine, an ILL and the account is in good standing.
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Eligible items will automatically renew 3 days before the item’s due date. This ensures customers have enough advance notice to know whether the renewal was successful. If their items have auto-renewed, they can continue to use and enjoy library materials at home.