Outreach Services

The Robert Tegler Trust Outreach Service works with EPL’s most vulnerable customers to help and empower them through literacy, education, connections and social support. Some people might not access existing social services, but visit EPL knowing it’s a safe and friendly space. Clients of the program find social support and assistance needed to manage challenges and make lasting changes towards a better life.

Contact Us

Questions about EPL’s outreach program? Call the manager of the Stanley A. Milner Library at 780-496-7062.

Outreach client Robert with social worker Hilary.

About Outreach at EPL

Outreach services are available at the revitalized Stanley A. Milner Library. Current services include:

  • Individual needs assessment
  • Drop-in assistance
  • Resources, referrals and advocacy
  • Response to needs of vulnerable persons
OutreachWorkers

Background

In 2011, EPL partnered with Boyle Street Community Services to launch an outreach program when an increasing number of people were seeking refuge in the downtown branch. Initially the program was supported by the provincial Safe Communities Innovation Fund. Based on our Community-led Service Model, the program works to help and empower at-risk Edmontonians through literacy, education, connections and social support. We have also formed partnerships with the Bissell Centre and Homeward Trust to support homeless individuals in finding housing.

Some people might not access existing social services, but visit EPL knowing it’s a safe, friendly space. Clients of the program find social support and assistance needed to manage challenges and make lasting changes towards a better life. In collaboration with library staff, our outreach staff (all registered social workers) work out of the Stanley A. Milner Library (Downtown), visiting other branches as needed, but their impact reaches well beyond the Library’s walls.

Great libraries welcome everyone. EPL was awarded a 2015 American Library Association Presidential Citation for the program, and has presented both nationally and internationally on the service.

Outreach Resources

Outreach - Resources

Alberta 211

211 Alberta is focused on building a comprehensive information and referral system accessible to all Albertans.

24-Hour Distress Line

Need help? Call 780-482-4357 (HELP). The 24-hours Distress Line is available 7 days a week and provides confidential support and resources.

311 Edmonton

311 is Edmonton’s non-emergency phone line for City government information and services.

Frequently Asked Questions

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