Interlibrary Loans

It can take 3-6 weeks* from the date of your request. If you haven’t seen any change in the status of your request for 3-4 weeks, contact the EPL ILL Department to inquire about your ILL request. There are various factors that can impact the amount of time that it can take to receive your ILL.

It is not possible to suspend ILL requests if you are going to be away, as you can with holds on EPL material. Please contact ill@epl.ca if you’ve placed a request and are going to be unavailable to pick it up for any length of time. We’re happy to cancel and then replace a request upon your return.

The fee for a lost or damaged ILL item is $90.

If you have lost or damaged an ILL item, please contact the ILL Department at our email address ILL@epl.ca or call 780-496-7027.

We ask that you limit your requests to 5 items at one time.

A maximum of 1 renewal is permitted.

If an ILL book band has a yellow sticker that says No RENEWAL on this item, it means that renewals are not possible.

Renewals on ILL items depend on the lending library’s policy. (The green check mark just means that we can ask for a renewal, it doesn’t mean we’ll get one).

Please contact EPL’s ILL Department for ALL renewal requests one week before your item is due, as EPL Branch staff are not able to renew ILL materials. EPL cannot renew or extend the due date without asking the owning library’s permission. Once we hear back from the lending library, we will let you know whether you can keep the item for an additional 3 weeks.

Please contact the ILL Department at our email address ILL@epl.ca or call 780-496-7027.

If you placed your hold through Relais D2D, you can cancel requests on the My Accounts page. Click on the request you would like to cancel, and then click “Cancel” in the bottom right corner.

To change the pick up location for your ILL requests, please contact the ILL Department at our email address ILL@epl.ca or call 780-496-7027.