Forms Completion Volunteer

Forms Completion Volunteer

Support library customers who have challenges with digital literacy and/or English language skills to review and complete a variety of online or paper government forms, such as Employment Insurance, Citizenship and Immigration.


Are you new to volunteering with EPL? If you're interested in this role, click "Apply Now" to create your profile and submit your application.

Are you a current volunteer with EPL? If you're interested in this role, click "Current Volunteers" to contact the Volunteer Program Coordinator.

Volunteer Location

Castle Downs Branch- 15379 Castle Downs Rd NW, Edmonton

  • Every Sunday from 2:00pm-4:00pm
  • 7-month minimum volunteer commitment (June-December)
  • Mandatory Orientation to take place prior to the first volunteer shift. 
  • Language Requirements: Arabic

Volunteer Responsibilities

  • Work alongside the customer to complete government forms either online or on paper.
  • Use language skills to support customers who may have difficulty understanding English language documents.

Volunteer Skills & Qualifications


  • Proficient in English (spoken and written).
  • Ability to speak, read and write in a language other than English.
  • Excellent interpersonal skills.
  • High digital literacy skills including typing and website navigation.
  • Excellent technical competence.
  • Critical thinking skills.
  • Clear Police Information Check.


  • Experience working with newcomers or persons with limited English language skills.
  • Experience helping someone with limited digital literacy skills.
  • Previous experience filling out government related forms for others.

Volunteer Commitment

Length of Commitment

  • On-going
  • Minimum commitment of 9 months (April 2024-December 2024)

Time Commitment

  • 2 hours once a week

Volunteer Benefits

  • Eligible for a reference letter after completing the volunteer term commitment.
  • Support English Language learners in need of assistance.
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