What are Logging Practices?
Logging practices refer to the use of web-delivered software that collects customer data to analyze how a customer interacts with and uses a website. Logging practices are sometimes referred to as web analytics. Web analytics software is a tool that helps to describe, predict, and improve performance of the library website and device applications. Data that is collected can include pages that are visited on a website and the types of searches that are made by a user. All data collected is combined together so that it cannot be reasonably linked to any one user. Logging practices can help a library learn what parts of its website are the most (or least) popular and work to create the best service for its customers. This data is used to create reports to help improve a website’s navigation, content and services.
EPL and Logging Practices
At the Edmonton Public Library, we analyze logging practices using Google Analytics and Crazy Egg Analytics for our website, and Flurry Analytics and App Annie for our app. We collect IP addresses from all visitors to our websites. An IP address is a number that identifies a specific computer or other network device on the internet. Other information we collect includes location, web browser or electronic device used, date and time, pages viewed on our website and searches done on our website. All data collected is anonymous and aggregated. We use this data to better understand how our customers use our websites and app in order to help us create the best online EPL experience.
The Edmonton Public Library uses Google Analytics to help us understand how our customers interact with our website and online catalogue. The information collected by Google Analytics is confidential, anonymous and combined. EPL and our website, catalogue and app vendor use this data to improve the user experience for our online services.
You can choose to opt out of Google Analytics data collection by installing a browser plug-in: Google Analytics Opt-Out Browser Add-on
The Edmonton Public Library uses Crazy Egg Analytics, which uses customized and proprietary software code to analyze how customers use our site. The information collected by Crazy Egg is confidential, anonymous and combined. These reports and statistics will identify collective behaviour of customers visiting our website, and will be used to improve the user experience of our online services.
You can choose to opt out of Crazy Egg Analytics by setting your browser to reject cookies, but this may impact access to other content on our site. To reject cookies please refer to Crazy Egg Opting Out.
The Edmonton Public Library uses Flurry Analytics and App Annie analytic tools for our app. These tools work in a similar way to our website logging practices. There is no way to opt out of these logging practices if you agree to use the EPL App.
As with our website logging practices, all data collected is anonymous and aggregated. This data is used to create reports on the usage of our app to help provide the best services possible to all our EPL app customers.