Community-Led Service Philosophy

We’re bigger than our buildings

We strengthen neighbourhoods and communities by creating connections. We go beyond traditional and physical boundaries to foster relationships and build dynamic, responsive library services.

EPL's Community-Led Service Philosophy is a framework for EPL to build relationships, and identify and meet customer needs. Our focus is on anyone facing barriers to using our services. This philosophy is all about improving services and finding ways to meet evolving community needs.
We connect, consult and collaborate with individuals and groups to understand the needs of our communities to inform the direction of library work and policies.