We Want Your Feedback—Take EPL’s Customer Survey

Someone borrows an item from the Edmonton Public Library every 2.6 seconds. Our collection includes over 13.5 million items—ranging from books, eBooks and audiobooks to movies, music and video games. We also provide eResources to help our customers do everything from research genealogy to fix a car. Every year, we run a whopping 20,000 programs and offer support and services to Edmontonians of every stripe.

There’s a lot happening at the library and we want to know how it’s going. That’s why we’re running a customer satisfaction survey from November 20 to December 3. In as little as two minutes, you have a chance to tell us what we’re doing well and how we can do better.

EPL is looking for your thoughts and opinions about our resources, services, facilities, staff and more. Choose from two easy online options: a short survey that only takes two to four minutes of your time and a longer version that takes eight to 12 minutes.

Our 2017 Customer Satisfaction Survey is now closed. Thank you to everyone who submitted their feedback.

Why Should You Care?

Based on last year’s feedback, we’ve taken steps to reduce the time you have to wait for the digital books you want to read. We’ve also worked to enhance the flexibility of the public spaces in our branches for quiet and group work by using dividers.

And, that’s not all. Managers of every department and branch—from Mill Woods to Calder—followed-up with survey respondents who chose to include their contact information to discuss what we can do better.

The summary report on the 2016 Customer Satisfaction Survey is available on our website. Find out what respondents saidopens a new window last year.

This year, we’re offering our survey in more places than ever before. You can fill it out:

  • Online
  • At all EPL locations
  • At programs in EPL branches
  • During epl2go Literacy Van visits

We can’t wait to hear what you have to say in 2017—take our survey today!

Our 2017 Customer Satisfaction Survey is now closed. Thank you to everyone who submitted their feedback.


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