Outreach Services

Building a Safer Community Through Inclusive Learning

In partnership with Boyle Street Community Services, EPL’s outreach program was launched in 2011 in response to the increasing number of people seeking refuge in the downtown library.

In collaboration with library staff, EPL’s three outreach workers operate within and outside library walls to support and empower at-risk Edmontonians through literacy, education and social support. Based on EPL’s community-led service model, the project targets individuals who may not access existing social services but do access libraries because they are safe and welcoming spaces.

The outreach project is having an important impact on the Library’s capacity to respond to disruptive behaviours within the Library, without having to involve enforcement or emergency medical services. More importantly, the outreach workers are having a significant impact on the lives of people for whom the library is a safe and welcoming respite from difficult lives and dangerous streets.

Clients in the outreach program are finding the social support and assistance they need to manage challenges and make lasting changes towards a better life.

The project is funded with $605,000 for three years by the provincial Safe Communities Innovation Fund.

EPL customers describe the positive impact our outreach services have had on their lives.

Outreach Office

Drop in to our Outreach Office on the 2nd floor of the Stanley A. Milner Library in downtown Edmonton to visit our Outreach Workers.

If you have questions about our Outreach Program, call the Manager of the Stanley A. Milner Library at 780-496-7062.

Winter Homeless Emergency Van

Boyle Street Community Services' Winter Homeless Emergency Van provides homeless families and individuals with food, warm clothing and transportation to shelters in Edmonton. The van operates daily between 2pm and 10pm.

Pickup Schedule:
2:00 -- Centennial Bottle Depot (10036-168 Street NW)
3:30 -- South East Bottle Depot (4214-99 Street NW)
4:30 -- Strathcona Bottle Depot (10347-73 Avenue NW)
6:00 -- Mosaic Centre (12758 Fort Road NW)
6:45 -- Safeway east side parking lot (corner of 118 Avenue and 80 Street NW)
7:15 -- 7-11 Store (10832-102 Avenue NW)
8:00 -- Jasper Place Health and Wellness Centre (15210 Stony Plain Road NW)
9:00 -- Memorial Chapel and Strathcona Youth Co-op (8310-104 Street NW)

Locations may vary and schedule is subject to change.

For more information call 780-424-4106 (8:30am - 4:30pm). To request Winter Emergency Response after 4pm, call the van cell phone at 780-554-2795.

Winter Emergency Response Guide (Homeward Trust Edmonton brochure) 

A guide to drop-in centres, shelters and agencies who provide meals and support.

Finding Food & Health Care (EPL brochure)

A guide to groups that provide meals and health care services in Edmonton's inner city. Printed copies available from the EPL Outreach Office and the Inner-City Bulletin Board on the 2nd floor of the Stanley A. Milner Library in downtown Edmonton.

Street Works - Publications

A collection of helpful guides on everything from Street First Aid to Sexually Transmitted Diseases (STDs) to Hepatitis C.

Food Resources in Edmonton (Bissell Centre list)

A list of agencies that serve free or low-cost meals.

Finding Shelter: A Guide to Emergency Shelters & Housing Registries (EPL brochure)

A guide to finding emergency shelter in Edmonton and information on organizations to contact for help finding a home. Please note that all income subsidized permanent / transitional housing agencies in Edmonton currently have long waiting lists. Finding a private landlord and applying for an Alberta Rent Supplement can sometimes be a faster way to get housing. Printed copies available from the EPL Outreach Office and the Inner-City Bulletin Board on the 2nd floor of the Stanley A. Milner Library in downtown Edmonton.

Resources for Basic Needs (Support Network brochure)

A list of local agencies that can assist you with finding: clothing/household goods;  emergency shelters; financial assistance/employment; food hampers; hot meals; health/mental health support; subsidized/transitional housing; housing registries; transportation. Printed copies available from the EPL Outreach Office and the Inner-City Bulletin Board on the 2nd floor of the Stanley A. Milner Library in downtown Edmonton.

If your identification or other personal property has been stolen, contact the Edmonton Police Service at 780-423-4567.

What to do if you've lost your Identification (EPL brochure)

211 Directory of Community Services Online Database
Online directory of community services for the Edmonton area. Database allows searching by agency or program name, keyword or language.

Bissell Centre
Located in the heart of Edmonton's inner city, the Bissell Centre offers a wide range of services with the goal of giving people the opportunity and the means to make positive choices for their future and that of their children, and helping them to be as self-reliant as possible. The Bissell Centre offers clients essential services, employment assistance and family programs. Please note: The Bissell Centre is not an overnight shelter.

Boyle McCauley Health Centre
Provides health services to Edmonton's inner-city population. On-site programs include a medical clinic, dental clinic, footcare clinic and mental health care services. Off-site programs include Kindred House, HAART House and the Women's Health Clinic at the Women's Emergency Accommodation Centre (WEAC).

Boyle Street Community Services
Boyle Street Community Services is multi-service agency in Edmonton's inner city. Programs and services include a drop-in activity centre, adult outreach, family support, mental health outreach, and housing registry. Please note: Boyle Street is not an overnight shelter.

Edmonton City Centre Church Corporation (E4C)
E4C provides a wide range of services for vulnerable individuals in Edmonton, including the Women's Emergency Accommodation Centre, Elizabeth Houseand Our Place(for women with long-term mental illness).

Edmonton Food Bank
The Edmonton Food Bank / Gleaners Association provides both food and referrals for low income and homeless families and individuals. The Edmonton Gleaners Association has also produced a number of invaluable resource guides for individuals looking for emergency shelter, addictions services, immigrant settlement services, etc. These printed guides are available from the EPL Outreach Office and the Inner-City Bulletin Board on the 2nd floor of the Stanley A. Milner Library in downtown Edmonton.

George Spady Centre
Provides shelter to individuals under the influence of drugs and/or alcohol.

Hope Mission and Herb Jamieson Centre
The Hope Mission provides shelter and support services to men, women and children. The Herb Jamieson Centre provides short-term and emergency accommodation for men with little or no resources, as well as a men's treatment program.

Mustard Seed
The Mustard Seed is an afternoon and evening drop-in centre for people who are homeless and inner-city residents. Visitors are offered evening meals and social activities like karaoke and bingo. Clients in need can also get clothing, household goods and personal hygiene items.

Youth Emergency Shelter Society (YESS)
YESS provides shelter, safety and hope to homeless and at-risk youth.

A Place to Call Home: Edmonton's 10 Year Plan to End Homelessness
Prepared by the Edmonton Committee to End Homelessness

A Plan for Alberta: Ending Homelessness in 10 Years
Report from the Government of Alberta's Alberta Secretariat for Action on Homelessness

Homeward Trust Edmonton
Homeless Person Counts can be found here.

Homeward Trust is the amalgamation of the Edmonton Housing Trust Fund (EHTF) and the Edmonton Joint Planning Committee on Housing (EJPCOH). Use the "Links and Resources" page to find information on shelter and support service agencies in Edmonton. The site also features full text research reports on issues related to housing and homelessness.

National Council of Welfare
The National Council of Welfare conducts research on poverty issues and publishes reports on regular basis. It is an arm's length advisory body to the Minister of Human Resources and Social Development on matters of concern to low-income Canadians.

Homeless Hub
This web-based resource is a one-stop-shop where community services providers, researchers, government representatives, people who have experienced homelessness and the general public can access and share research, stories, and best practices.

Support Network
The Support Network website features resource guides for socially vulnerable populations, as well as information about their programs and services, including walk-in counselling, distress line and seniors abuse help line.